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  #1  
Old 05-26-2006, 11:33 AM
Slappy's Avatar
Slappy Slappy is offline
The truth is out there...
 
Join Date: Nov 2003
Location: Arlington MA
Posts: 3,063
Props for Shimano

I sent 2 reels back to shimano this month. They were my shore spinning reels, a sustain and a stradic, and have been beaten pretty hard the last few seasons and spent some time submerged.

Shimano charged me $27 a reel and replaced the sustain and said that they replaced some parts on the stradic, but it also looks brand new.

Great customer service on their part. I have been holding a grudge against shimano because they made some really bad baitcasters in the early 90s!

I have had a tough time finding reels that last for more than a season, but with their customer service I am now willing to take the risk of buying a few more.

Isn't it funny when we are amazed that a company treats their customers like they want them?
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  #2  
Old 05-26-2006, 07:54 PM
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sage fly guy sage fly guy is offline
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Join Date: Jun 2002
Location: Buzzards Bay
Posts: 1,270
I've had 2 Stradics replaced, tin roof, I have a Thunnus 12000 out with them now.

Also, send them in for service without spools, like magic, they come back with them.

I chuckle at people who still buy Penn.


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